Troubleshooting: Atomic Search Brightspace Error: Could Not Find Accounts Or Courses To Search

Root Cause

Atomic Search relies on role information passed from Brightspace via IMS configuration to determine which users can access and search courses. If:

• Roles are defined in Brightspace IMS Configuration, but

• Those same roles are not configured in Atomic Search Admin Settings

Atomic Search will be unable to identify valid accounts or courses, resulting in this error.

Resolution Steps

Follow the steps below to resolve the issue.

Step 1: Open Atomic Search Admin Settings

1. In Brightspace, open Atomic Search from the course or system Navbar.

2. Select the three‑dot menu in the upper-right corner of Atomic Search.

3. Choose Admin Settings from the dropdown menu.

Step 2: Verify Role Configuration

1. Scroll down to the Roles section.

2. Locate the following fields:

   • Administrator Roles

   • Instructor Roles

   • Student Roles

3. In each field, enter the exact role names that are configured in Brightspace under IMS Configuration.

   • Role names are case-sensitive.

   • Multiple roles can be entered if applicable.

4. Save your changes.

Important Notes

• The roles entered in Atomic Search must match the roles defined in Brightspace IMS Configuration.

• If a role exists in Brightspace but is missing from Atomic Search Admin Settings, users with that role may be unable to search courses.

If the Issue Persists

If the error continues after verifying and saving role settings, the issue may be related to:

• An expired or invalid authentication token

• A permissions or authorization problem

In these cases, re-authentication may be required.

Please contact Atomic Jolt Support for assistance:

📧 support@atomicjolt.com

Include the following details in your message when possible:

• The LMS (Brightspace)

• The exact error message

• When the issue started occurring