--- title: "Troubleshooting: Atomic Search Brightspace Error: Could Not Find Accounts Or Courses To Search" description: "Troubleshooting - Error: Could Not Find Accounts or Courses to Search" --- [Skip to content](https://support.atomicjolt.com/knowledgebase/troubleshooting-atomic-search-brightspace-error-could-not-find-accounts-or-courses-to-search#main-content) English Show submenu for translations [File a Support Ticket](https://support.atomicjolt.com/knowledgebase/kb-tickets/new?hsLang=en) [Customer Portal](https://support.atomicjolt.com/tickets-view?hsLang=en) ![Atomic Jolt Logo Horiz Small](https://support.atomicjolt.com/hs-fs/hubfs/Atomic%20Jolt%20Logo%20Horiz%20Small.png?width=260&height=95&name=Atomic%20Jolt%20Logo%20Horiz%20Small.png) - [Release Notes Sign Up](https://share.hsforms.com/1iZCRfUF5QHeWYwcLC3bwEAdk6gc) Open main navigation Close main navigation - [Release Notes Sign Up](https://share.hsforms.com/1iZCRfUF5QHeWYwcLC3bwEAdk6gc) - English Show submenu for translations - [File a Support Ticket](https://support.atomicjolt.com/knowledgebase/kb-tickets/new) - [Customer Portal](https://support.atomicjolt.com/tickets-view) How can we help you? - There are no suggestions because the search field is empty. 1. [Atomic Jolt Knowledge Base](https://support.atomicjolt.com/knowledgebase?hsLang=en) 2. [Atomic Search](https://support.atomicjolt.com/knowledgebase/atomic-search?hsLang=en) 3. [Brightspace Support](https://support.atomicjolt.com/knowledgebase/atomic-search?hsLang=en#brightspace-support) # Troubleshooting: Atomic Search Brightspace Error: Could Not Find Accounts Or Courses To Search ## This error typically indicates a role-mapping issue between Brightspace and Atomic Search. In most cases, Brightspace roles are configured in the IMS Configuration, but those same roles have not been added to Atomic Search Admin Settings. #### Root Cause Atomic Search relies on role information passed from Brightspace via IMS configuration to determine which users can access and search courses. If: - Roles are defined in **Brightspace IMS Configuration**, but - Those same roles are **not configured in Atomic Search Admin Settings** Atomic Search will be unable to identify valid accounts or courses, resulting in this error.   ![unnamed (10)-1](https://support.atomicjolt.com/hs-fs/hubfs/unnamed%20(10)-1.png?width=384&height=180&name=unnamed%20(10)-1.png)*Figure 1: The error*   --- #### Resolution Steps Follow the steps below to resolve the issue. ### Step 1: Open Atomic Search Admin Settings 1. In Brightspace, open **Atomic Search** from the course or system **Navbar**. 2. Select the **three‑dot menu** in the upper-right corner of Atomic Search. 3. Choose **Admin Settings** from the dropdown menu. --- ### Step 2: Verify Role Configuration 1. Scroll down to the **Roles** section. 2. Locate the following fields: - **Administrator Roles** - **Instructor Roles** - **Student Roles** 3. In each field, enter the **exact role names** that are configured in Brightspace under **IMS Configuration**. - Role names are case-sensitive. - Multiple roles can be entered if applicable. 4. Save your changes. ![Screenshot 2026-02-10 at 10.34.23 AM](https://support.atomicjolt.com/hs-fs/hubfs/Screenshot%202026-02-10%20at%2010.34.23%20AM.png?width=670&height=523&name=Screenshot%202026-02-10%20at%2010.34.23%20AM.png) *Figure 2: Admin Settings/Role Mapping* --- #### Important Notes - The roles entered in Atomic Search **must match** the roles defined in Brightspace IMS Configuration. - If a role exists in Brightspace but is missing from Atomic Search Admin Settings, users with that role may be unable to search courses. --- #### If the Issue Persists If the error continues after verifying and saving role settings, the issue may be related to: - An expired or invalid authentication token - A permissions or authorization problem In these cases, **re-authentication may be required**. 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