If you see a banner in Atomic Search that reads: “There are issues with your installation”, this means Atomic Search is unable to connect properly with your LMS due to permission or integration issues. Below are the steps to resolve this issue:
Note: Keep in mind that getting this banner doesn't mean search is broken. After completing the below steps (re-authing) please allow up to 24 hours for the banner to go away/resolve.
📘 For Canvas Customers
Step-by-Step Instructions:
1. Log in to your Canvas instance as an admin.
2. In the Account-level navigation, click Search.
3. In the top-right corner, click the triple dot menu.
4. Select Manage Integrations.
5. Click Re-Auth with Canvas and follow the on-screen instructions.
6. Once completed, ensure that the following permissions/scopes are applied:
Scope Description
Announcements - view Retrieve announcement content for indexing
Course Content - view Retrieve course content for indexing
Courses - view list List the courses in an account for indexing
Discussions - view, moderate Retrieve and optionally moderate discussions (moderate required only if discussion post indexing is enabled)
Manage Assignments and Quizzes - edit Retrieve quiz content for indexing
Manage LTI -(Only needed for 1.1 installations)
Question banks - view and link Retrieve quiz/question content for indexing
Users - view list Identify user enrollments and roles to apply appropriate search access
7. After you’ve verified the scopes, please reach out to Atomic Jolt support and let us know you’ve completed the process.
📘For Brightspace / D2L Customers
Step-by-Step Instructions:
1. Log in to your D2L instance as a root-level admin.
2. Click the Admin Tools gear icon.
3. Select Manage Extensibility.
4. Choose OAuth 2.0.
5. Locate the OAuth App for Atomic Search.
6. Click Edit and ensure the following scopes are applied:
checklists:checklist:read,write
content:file:read,write
content:modules:readonly
content:toc:read
content:topics:manage,read,readonly
core:*:*
discussions:forums:readonly,manage
discussions:topics:readonly,manage
managefiles:files:read
managefiles:folders:read
organizations:organization:read
quizzing:quizzes:read,write
surveys:surveys:read,update
7. Save changes and proceed with re-authorization:
•Navigate to the root level (6606).
•Click Atomic Search in the navbar.
•Open the triple dot menu.
•Scroll down and select Set up content indexing.
8. Once completed, reach out to Atomic Jolt support (support@atomicjolt.com) and let us know you’ve finished the steps.