Troubleshooting: “There are issues with your installation” Banner in Atomic Search
If you see a banner in Atomic Search that reads: “There are issues with your installation”, this means Atomic Search is unable to connect properly with your LMS due to permission or integration issues.
Note: Keep in mind that getting this banner doesn't mean search is broken. After completing the below steps (re-authing) please allow up to 24 hours for the banner to go away/resolve.
For Canvas:
1. Log in to your Canvas instance with the Atomic Search Service User created during your install.
2. In the Account-level navigation, click Search.
3. In the top-right corner, click the triple dot menu.
4. Select Manage Integrations. If you do not see this option, first enable it in the Admin Settings menu.
5. Click Re-Auth with Canvas and follow the on-screen instructions.
6. After you’ve verified the permissons, please reach out to Atomic Jolt support and let us know you’ve completed the process.
For Brightspace:
1. Log in to your D2L instance as a root-level admin.
2. Click the Admin Tools gear icon.
3. Select Manage Extensibility.
4. Choose OAuth 2.0.
5. Locate the OAuth App for Atomic Search.
6. Click Edit and ensure the following scopes are applied:
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checklists:checklist:read,write
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content:file:read,write
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content:modules:readonly
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content:toc:read
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content:topics:manage,read,readonly
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core:*:*
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discussions:forums:readonly,manage
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discussions:topics:readonly,manage
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managefiles:files:read
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managefiles:folders:read
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organizations:organization:read
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quizzing:quizzes:read,write
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surveys:surveys:read,update
7. Save changes and proceed with re-authorization:
•Navigate to the root level.
•Click Atomic Search in the navbar.
•Open the triple dot menu.
•Scroll down and select Set up content indexing.
8. Once completed, reach out to Atomic Jolt support (support@atomicjolt.com) and let us know you’ve finished the steps.