--- title: "Troubleshooting: “There are issues with your installation” Banner in Atomic Search" description: "If you see a banner in Atomic Search that reads: “There are issues with your installation”,\nthis means Atomic Search is unable to connect properly with your LMS due to permission or integration issues." --- [Skip to content](https://support.atomicjolt.com/knowledgebase/troubleshooting-the-there-are-issues-with-your-installation-banner-in-atomic-search#main-content) English Show submenu for translations [File a Support Ticket](https://support.atomicjolt.com/knowledgebase/kb-tickets/new?hsLang=en) [Customer Portal](https://support.atomicjolt.com/tickets-view?hsLang=en) ![Atomic Jolt Logo Horiz Small](https://support.atomicjolt.com/hs-fs/hubfs/Atomic%20Jolt%20Logo%20Horiz%20Small.png?width=260&height=95&name=Atomic%20Jolt%20Logo%20Horiz%20Small.png) - [Release Notes Sign Up](https://share.hsforms.com/1iZCRfUF5QHeWYwcLC3bwEAdk6gc) Open main navigation Close main navigation - [Release Notes Sign Up](https://share.hsforms.com/1iZCRfUF5QHeWYwcLC3bwEAdk6gc) - English Show submenu for translations - [File a Support Ticket](https://support.atomicjolt.com/knowledgebase/kb-tickets/new) - [Customer Portal](https://support.atomicjolt.com/tickets-view) How can we help you? - There are no suggestions because the search field is empty. 1. [Atomic Jolt Knowledge Base](https://support.atomicjolt.com/knowledgebase?hsLang=en) 2. [Atomic Search](https://support.atomicjolt.com/knowledgebase/atomic-search?hsLang=en) 3. [FAQs](https://support.atomicjolt.com/knowledgebase/atomic-search?hsLang=en#faqs) # Troubleshooting: “There are issues with your installation” Banner in Atomic Search ## If you see a banner in Atomic Search that reads: “There are issues with your installation”, this means Atomic Search is unable to connect properly with your LMS due to permission or integration issues. Note: Keep in mind that getting this banner doesn't mean search is broken. After completing the below steps (re-authing) please allow up to 24 hours for the banner to go away/resolve. ### **For Canvas:** 1\. Log in to your **Canvas instance** with the Atomic Search Service User created during your install. 2\. In the **Account-level navigation**, click **Search**. 3\. In the top-right corner, click the **triple dot menu**. 4\. Select **Manage Integrations**. *If you do not see this option, first enable it in the Admin Settings menu.* 5\. Click **Re-Auth with Canvas** and follow the on-screen instructions. 6\. After you’ve verified the permissons, please **reach out to Atomic Jolt support** and let us know you’ve completed the process. 📽️ [**Watch a walkthrough video**](https://www.loom.com/share/5c8701f1c6fc47eaa5230162de136ffc?sid=0a8e6745-0972-4275-9f7a-3eb25b84124e) --- ### **For Brightspace:** 1\. Log in to your **D2L instance** as a **root-level admin**. 2\. Click the **Admin Tools gear icon**. 3\. Select **Manage Extensibility**. 4\. Choose **OAuth 2.0**. 5\. Locate the **OAuth App for Atomic Search**. 6\. Click **Edit** and ensure the following **scopes** are applied: - checklists:checklist:read,write - content:file:read,write - content:modules:readonly - content:toc:read - content:topics:manage,read,readonly - core:\*:\* - discussions:forums:readonly,manage - discussions:topics:readonly,manage - managefiles:files:read - managefiles:folders:read - organizations:organization:read - quizzing:quizzes:read,write - surveys:surveys:read,update 7\. Save changes and proceed with re-authorization: •Navigate to the **root level**. •Click **Atomic Search** in the navbar. •Open the **triple dot menu**. •Scroll down and select **Set up content indexing**. 8\. 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